Returns and exchanges for items purchased online must be made in accordance with this policy.
Stone Rose will provide full refunds on merchandise for up to thirty (30) days after the original purchase date. Merchandise must be returned in the original packaging, unworn, unwashed and all tags must be attached.
Discounted and/ or Sale Merchandise:
Discounted or sale items ( Sale, BOGO, Bundles , 2 for 1 offers etc...) are not eligible for a refund, but can be returned within thirty (30) days after the original purchase date for equivalent online store credit applicable to future purchases. These items must be returned in the original packaging, unworn, unwashed and all tags must be attached.
All Face Masks are Final sale and are not exchangeable or refundable. All Face Masks are excluded from any promotions or promo codes.
Prices are as published and subject to changes without notice. Items purchased on our "Final Few" page at our low discounted price, are not eligible for return or exchange and are Final Sale. Promotional codes are not eligible on our "Final Few" page. These prices are only applicable on stonerose.com website.
In your “my account” dashboard, simply request a return in the “Returns” section or at stonerose.com/a/Returns . You will have the ability to choose the items for which you would like to request a return for. You will then be able to specify the reason for the return/exchange.
All returns/exchanges need to be approved and will need to be inspected once returned. Only once inspected, an exchange or refund will get processed.
Available for both sale & full price items as long as the size is available must be requested within 30 days of purchase. Make sure you’ve got your order number, return reason and the name of the item you wish to exchange in hand. Also, if any additional payment needs to be taken, please have your credit/debit card details ready. You may request an exchange by sending an email to email@example.com
All exchanges must be received within 14 days of requesting the exchange.
Once we’ve received your package, and as long as the item(s) are in their original condition, we’ll send out your new goods within 7 working days.
If issues arise, you can call our customer service line at 1-800-935-7405 or reach us at firstname.lastname@example.org with your order details.
Postage for returns/exchanges is the client’s responsibility. For safety, we would recommend you use a recorded delivery service and keep the proof of postage.
Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please note that you will be liable for any customs or duty charges, if applicable, for your return.
All returns/exchanges need to be approved with a Return Authorization # issued by Stone Rose and sent to address below:
19589 NE 10th Ave
Miami, FL 33179
Once goods are received and are in their original condition, a refund will be processed within 7 -10 working days of receiving your package. Any approved refunds for purchases made through www.stonerose.com will be processed back to the original form of payment. For any returns where a full refund is issued, the full dollar amount will be processed minus any applicable shipping/return fees. Depending on the financial institution used to process the refund, it may take up to one (1) billing cycle after your return to process the credit to your account.
US Domestic/ Canada:
Orders placed before midday will generally be shipped out within the next 24 hours. Orders placed after midday will generally be shipped out within 24- 48 hours on the following day with the exception of orders placed on a Friday or weekend. Those orders will shipped out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. During holidays and sales shipping times may be delayed. Shipping times are out of our control and therefore we cannot guarantee delivery date on any orders.
Depending on the type of order a signature might be required upon delivery.
Same day and two day delivery currently not available for Canada, Hawaii, Alaska and Puerto Rico.
Please note that any international order may be subject to customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for any extras. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Once again, this is out of our control.
Please note that we cannot deliver to Prisons, P.O. Box or APO/FPO.
All shipping and handling charges are non-refundable.