RETURN POLICY
Returns and exchanges for items purchased online must be made in accordance with this policy. All returns/exchanges need to be approved with a Return Authorization # issued by Stone Rose. Refunds, Exchanges and Store Credit will follow policy below. Merchandise must be returned in the original packaging, unworn, unwashed and all tags must be attached.
Full-Price Merchandise:
Stone Rose will provide full refunds or exchange on merchandise for up to thirty (30) days after the original purchase date. Merchandise must be returned in the original packaging, unworn, unwashed and all tags must be attached.
BOGO Sale
Buy X get Y offers. If the product of lesser value is returned, the refund will be issued in the amount paid. If the product of greater value is returned, the refund will be issued in the amount paid, minus the discount applied to the item of lesser value.
FINAL FEW / Clearance
Prices are as published and subject to changes without notice. Items purchased on our "Final Few/ Clearance" page at our low discounted price, are not eligible for return or exchange and are Final Sale. Promotional codes are not eligible on our "Final Few" page. These prices are only applicable on stonerose.com website.
Flash Sale
Prices are as published and subject to changes without notice. Items purchased on a Flash Sale are not eligible for refund. Items are eligible for an exchange or store credit only. Promotional codes are not eligible on our "Flash Sale". These prices are only applicable on stonerose.com website.
Black Friday
Prices are as published and subject to changes without notice. Items purchased on our "Black Friday Sale", are only eligible for an exchange or store credit unless specifically specified . Promotional codes are not eligible on our "Black Friday Sale". These prices are only applicable on stonerose.com website.
Only exclusion is for NEW Arrivals which are on sale but are eligible for refunds, exchanges and store credit.
Holiday Returns
All items purchased will still follow our regular return policy but will have an extended return/exchange date deadline of Jan. 5,2024 for orders placed between Nov. 24 - Dec. 5th or 30 days, whichever is later.
CART Promotions
Any discount applied at checkout for Cart bundles or # of items in cart will be adjusted if any items are returned.
RETURNS/EXCHANGES PROCESS
All returns must be processed via our returns portal at https://stone-rose.happyreturns.com/. You will have the ability to choose the items for which you would like to request a return for. You will then be able to specify the reason for the return/exchange.
All returns/exchanges need to be approved and will need to be inspected once returned. Only once inspected, an exchange or refund will get processed. Processing can take between 7-10 business days.
Unauthorized Returns
Refunds or exchanges will not be issued for unauthorized returns. To avoid this, please Contact Us to confirm your return is authorized before sending anything back. If we receive a garment that has not been authorized ( no authorization #), your return/exchange will not be processed nor will your garment or unauthorized return be returned to you.
Exchanges
Available for both sale & full price items as long as the size is available must be requested within 30 days of purchase. Make sure you’ve got your order number, return reason and the name of the item you wish to exchange in hand. You may request an exchange by requesting a return via our website at https://stone-rose.happyreturns.com/
All exchanges must be received within 14 days of requesting the exchange or else will not get processed.
Once we’ve received your package, it will get verified by our returns department. Items must be returned in their original condition, unworn, unwashed and all tags must be attached. Exchanges will get processed as quickly as possible.
If issues arise, you can reach our customer service at online@stonerose.com with your order details.
Postage for returns/exchanges is the client’s responsibility. For safety, we would recommend you use a recorded delivery service and keep the proof of postage.
Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please note that you will be liable for any customs or duty charges, if applicable, for your return.
REFUNDS
Once goods are received and are in their original condition, a refund will be processed within 7 -10 working days of receiving your package. Any approved refunds for purchases made through www.stonerose.com will be processed back to the original form of payment. For any returns where a full refund is issued, the full dollar amount will be processed minus any applicable shipping/return fees. Depending on the financial institution used to process the refund, it may take up to one (1) billing cycle after your return to process the credit to your account.
SHIPPING
US Domestic/ Canada:
Orders placed before midday will generally be shipped out within the next 24 hours. Orders placed after midday will generally be shipped out within 24- 48 hours on the following day with the exception of orders placed on a Friday or weekend. Those orders will shipped out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. During holidays and sales shipping times may be delayed. Shipping times are out of our control and therefore we cannot guarantee delivery date on any orders.
Depending on the type of order a signature might be required upon delivery.
Same day and two day delivery currently not available for Canadian provinces, Hawaii, Alaska and Puerto Rico.
We currently do not ship to certain Canadian provinces such as Yukon, Nanavut and Northwest Territories. Hawaii, Alaska and Puerto Rico may have different shipping rates.
Please note that any international order may be subject to customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for any extras. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Once again, this is out of our control.
Please note that we cannot deliver to Prisons, P.O. Box or APO/FPO.
All shipping and handling charges are non-refundable.
For all website/online inquiries please email online@stonerose.com
Updated on August 2024
