RETURN POLICY

Returns and exchanges for items purchased online must be made in accordance with this policy.

Full-Price Merchandise:

Stone Rose will provide full refunds on merchandise for up to thirty (30) days after the original purchase date. Merchandise must be returned in the original packaging, unworn, unwashed and all tags must be attached.

Discounted and/ or Sale Merchandise:

Discounted or sale items are not eligible for a refund, but can be returned within thirty (30) days after the original purchase date for equivalent online store credit applicable to future purchases. These items must be returned in the original packaging, unworn, unwashed and all tags must be attached.

RETURNS/EXCHANGES PROCESS

In your “my account” dashboard, simply request a return in the “Returns” section. You will have the ability to choose the items for which you would like to request a return for. You will then be able to specify the reason for the return/exchange.

All returns/exchanges need to be approved and will need to be inspected once returned. Only once inspected, an exchange or refund will get processed.

Exchanges

Available for both sale & full price items as long as the size is available. Make sure you’ve got your order number, return reason and the name of the item you wish to exchange in hand. Also, if any additional payment needs to be taken, please have your credit/debit card details ready.

All exchanges must be received within 14 days of requesting the exchange.

Once we’ve received your package, and as long as the item(s) are in their original condition, we’ll send out your new goods within 7 working days.

If issues arise, you can call our customer service line at 1-800-935-7405 or reach us at online@stonerose.com with your order details.

Postage for returns/exchanges is the client’s responsibility. For safety, we would recommend you use a recorded delivery service and keep the proof of postage. 

Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please note that you will be liable for any customs or duty charges, if applicable, for your return.

All returns/exchanges need to be sent to address below:

 

ATTN: RA#

STONE ROSE

19589 NE 10th Ave

Miami, FL 33179

REFUNDS

Once goods are received and are in their original condition, a refund will be processed within 7 working days of receiving your package. Any approved refunds for purchases made through www.stonerose.com will be processed back to the original form of payment. For any returns where a full refund is issued, the full dollar amount will be processed minus any applicable shipping/return fees. Depending on the financial institution used to process the refund, it may take up to one (1) billing cycle after your return to process the credit to your account.

SHIPPING

US Domestic/ Canada:

Orders placed before midday will generally be shipped out within the next 24 hours. Orders placed after midday will generally be shipped out within 24- 48 hours on the following day with the exception of orders placed on a Friday or weekend. Those orders will shipped out on the following Monday or next Business day (if Monday is a holiday). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. During holidays and sales shipping times may be delayed.

Depending on the type of order a signature might be required upon delivery.

Same day and two day delivery currently not available for Canada, Hawaii, Alaska and Puerto Rico.

Please note that any international order may be subject to customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for any extras. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Once again, this is out of our control.

Please note that we cannot deliver to Prisons, P.O. Box or APO/FPO.

All shipping and handling charges are non-refundable.